Personally vetted by Career Collective
International Tour Operations Manager
Experience
11 years in travel
What I'm looking for next
Trip development & operations, Guest experience & reservations
Employment
Full-time
My Journey
My travel career began with a leap: ditching a desk job on a whim to coordinate cruise shore excursions across 20 countries. That whirlwind year sparked my love for sharing the world with others, leading me to earn my Tour Management certification in 2016. Since then, I’ve had the privilege of guiding everyone from multigenerational families on luxury global adventures to student musicians performing across Europe. Now transitioned off the road into operations, I channel those frontline memories into designing seamless journeys. Seeing the transformative joy travel brings to people is what still drives me every day.
How I Work
I approach my work as a voracious researcher obsessed with the "why." To me, the details truly matter, they are where great travel experiences either hold together or quietly fray. Colleagues know they can count on me for relentless clarity, whether in a detailed technical itinerary, a tricky service recovery, or an unexpected pivot when plans change. I thrive most in genuine collaboration, mentoring others, and sharing knowledge across teams. I value being on a team where everyone understands the purpose behind our decisions and communicates with total transparency, delivering something truly remarkable.
Career Highlights
✓ Contracted and operationalized brand-new domestic and international itineraries during a 165% volume surge across 15+ concurrent programs.
✓ Maintained consistent top-tier GSM scores across a 10 year global tour management career, leading 1,500+ travelers annually across 11 countries.
✓ Designed and rolled out Setup for Success, a structured 180-day client onboarding framework, accelerating platform adoption and safeguarding long-term client retention.
Leadership Scope
Teams Led
Revenue Responsibility
Reporting Level
Company Scale
Professional Expertise
Work Preferences
Work arrangement: Remote, Hybrid
Relocation: Not open to relocation
Travel: Open to up to 40% travel
Languages
English
Personally Vetted
Career Collective reviewed this professional's work history and experience and contacted three professional references by email. Their profile was then created and reviewed with care. Employers should still complete their own hiring review.
