Personally vetted by Career Collective
Event Operations & Guest Experience Leader
Experience
1 year in travel
What I'm looking for next
Event & Tour operations, Guest experience, General management
Employment
Full-time, Part-time, Freelance/contract, Seasonal
My Journey
I've worked in event operations and guest experience my entire career, mainly in sports and entertainment. I've been lucky enough to travel internationally for work and fun, and those experiences helped fuel my desire to work in travel and tourism. I’ve always been passionate about travel and energized by exploring new places, meeting local people, and learning about different cultures. I see a strong connection between my background and tour operations and believe they require the same core skills.
How I Work
I'm a very team-oriented person, meaning I like being part of a team and I'm also the first person to jump in and offer to help where needed. My personality is very easy going and I'm extremely adaptable when it comes to work environments and changing priorities. I try to think things through and come up with solutions before bringing a problem to a manager. I'm a great listener and really like getting to know people and what makes them tick. I love creating fun, memorable experiences that positively impact others on a personal or work level.
Career Highlights
Chosen for global team that helped open 6 venues in the U.S. and internationally, creating SOPs and training local staff on best practices.
Developed event experience strategy for 165 international delegations and 9,000 athletes for Special Olympics World Games-Los Angeles, including registration, communications, operations and volunteers.
Redesigned website and marketing collateral for small businesses, resulting in 20% sales increase and improved customer service.
Leadership Scope
Teams Led
Helped manage 10-15 part-time and full-time staff at Kampgrounds of America (KOA)
Reporting Level
VP, Director, C-suite, Manager
Company Scale
1–10, 1,001+ employees, 11–50, 51–200, 201–1,000
Professional Expertise
Work Preferences
Work arrangement: Remote, Hybrid
Relocation: Open to relocation
Travel: Open to up to 25% travel
Languages
English
Personally Vetted
Career Collective reviewed this professional's work history and experience and contacted three professional references by email. Their profile was then created and reviewed with care. Employers should still complete their own hiring review.
